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IT Support

Departments:

 
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Our team supports students, families, and staff with devices, accounts, classroom technology, and online safety. Find the fastest way to get help below.

 

How to Get Help:
 

Students:

  • Grades 7–12: visit IT Support Room 207a during the school day.
  • Grades K–6: let the classroom teacher know there is an issue, and they will submit a support ticket.
  • Help with your device, password, classes, and school apps.
  • Need software for a class? Ask and we'll review the request.
  • Looking for a resource? Visit the Student Resources page.

Room 207a is open all day, but the technician may be away helping elsewhere. If no one is there, stop back later.

Families:

  • Call 631-893-7983 for help with your child's device or account.
  • If needed, our team can send you a support request form.
  • Help using a district device at home.
  • Looking for a resource? Visit the Parent Resources page.

Staff:

  • Submit a ticket through the internal help desk.
  • Classroom technology: displays, projectors, audio, and document cameras.
  • New employees: account setup, device assignment, and orientation.
  • Leaving the district: account removal and device return.
  • Looking for a resource? Visit the Teacher Resources page.

Try This First

Many common problems can be fixed in a minute or two.

  • Restart the device. A full restart fixes most issues.
  • Check the charger. Make sure it's plugged in firmly at both ends.
  • Check the Wi-Fi. At home, confirm other devices can connect.
  • Sign out and back in. This refreshes your account connection.
  • Close and reopen the app. Or try a different web browser.
  • Note any error message. It helps us fix the problem faster.

A Zero Trust Approach to Software

Babylon UFSD follows a Zero Trust approach to protecting our devices, accounts, network, and data. To maintain a secure and reliable learning environment, all software, applications, browser extensions, and other executable content must be reviewed, approved, and deployed by the IT Department. Students and staff may not install or run unapproved software on district devices. If a program is needed for instruction, please contact the IT Department for review and approval.

Common Questions

Select a question to see the answer.

I forgot my password. What do I do?
  • Grades 7–12: visit IT Support Room 207a.
  • Grades K–6: tell your teacher, who will submit a support ticket.
  • Families: call 631-893-7983.

All password changes must be done in person.

My device won't turn on or charge.
  • Plug the charger in firmly at both ends and try a different outlet.
  • Leave it charging for at least 15 minutes, then try turning it on.
  • Hold the power button down for 15 seconds, release it, then press it again.

Still not working? Bring it to Room 207a (grades 7–12) or let the classroom teacher know (grades K–6).

My child can't connect to the internet at home.
  • Check that other devices in your home can connect to the internet.
  • Make sure Wi-Fi is turned on and the device is connected to your home network.
  • Restart the device. If that doesn't help, restart your home router.

If your home internet works but the school device still can't connect, call 631-893-7983. Our team can't troubleshoot home internet service, but we can make sure the device is working correctly.

A website or app needed for school is blocked.

To keep students safe online, district devices are filtered both in school and at home. Occasionally a site needed for schoolwork may be blocked. If that happens, let your teacher know. They can ask our team to review the site, and we'll make it available if it's appropriate for instruction.

Can software be installed for a class?

Yes, through the IT Department. Under our Zero Trust approach, all software, apps, and browser extensions are reviewed, approved, and installed only by IT. Students in grades 7–12 can ask in Room 207a, and teachers can submit a request through the help desk.

How do students print?

Students can print to a designated area in each school building. School printers are set up by the IT Department. Students may add a home printer to their device for schoolwork at home.

Please print only what's needed for class. Printing access may be removed for excessive, non-instructional, or inappropriate printing.

Please Note: You may have to request access to a print driver/software when installing a home printer. The IT Department will be happy to approve this if needed. 

My child needs assistive or accessibility technology.

Many accessibility tools, such as text-to-speech, dictation, and display magnification, are already built into district devices. For other assistive technology needs, please contact your child's teacher or the Special Education office. Our team works with them to provide and support the right tools.

 

Device Repairs & Replacement:

If your device is not working, is damaged, or is missing, let us know as soon as possible.

  1. Let us know:

    Grades 7–12 visit Room 207a.

    Grades K–6 tell the classroom teacher.

    Families can call 631-893-7983.

  2. Get back to learning:

    In most cases, we swap a device with issues, so learning isn't interrupted.

  3. We review next steps:

    Our team takes a look and lets families know if anything further is needed.

Details on device care, warranty coverage, and replacement are in the 1:1 Device Program.

View the 1:1 Device Program →

 

Replacement Accessories

Accessories issued with a student's device are the student's responsibility. Lost or damaged accessories must be replaced at the cost listed below. Please contact the IT Department for help replacing an accessory.

Accessory Cost
Surface Pro
Microsoft Surface Pro Keyboard $125.00 
Microsoft Surface Pro Rechargeable Pen $100.00 
Microsoft Surface Pro Case $35.00 
Microsoft Surface Pro Charger $35.00
Surface Laptop
Microsoft Surface Laptop Case $35.00 
Microsoft Surface Laptop Charger $35.00 
Other Available Accessories
Carrying Sleeve $30.00 
Mouse $20.00 

Please Note: Replacement costs are based on the current purchase price of authentic manufacturer-issued components. 

Lost devices: If a district-issued device is lost, contact the IT Department as soon as possible so we can assist in locating the device and help avoid unnecessary replacement costs.

 

Report a Security or Safety Concern:

If something doesn't seem right, let us know right away. You will not be in trouble for reporting a concern.

Suspicious email or message:

Don't click links, open attachments, or reply. Staff contact the help desk. Students and families can call 631-893-7983.

Inappropriate content:

If a student reaches an inappropriate website by accident, tell a teacher or the IT Department right away so the site can be blocked.

Account may be compromised:

If you notice unusual activity or think someone has your password, contact us immediately so we can secure the account.

Student data privacy:

To report a possible improper disclosure of student data, contact the Data Protection Officer.

Remember: the IT Department will never ask for your password by phone, email, or text.

 

Support Hours:

Office Hours:

Monday–Friday, 7:30 a.m.–3:30 p.m.

Priorities:

Issues that stop instruction or testing are handled first.

Your Security:

We will never ask for your password by phone, email, or text.

Still need help?

Our team is happy to help.

☎  Call 631-893-7983

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